Henry Schein New Zealand (HSNZ) was looking for a cost-effective alternative to Salesforce.
We wanted a CRM that could be used by every Team Schein member in the NZ business with an ultimate vision of recording all key customer touches into one central location, resulting in improved customer experience.
HSNZ narrowed down a possible alternative to Salesforce being ZOHO One, and we found Go Biz IT as a partner to work through the transition.
We did not want to be sold on another product or product enhancements; we required an expert to transition 200,000 records and our existing customisation from Salesforce to ZOHO CRM, setup the ZOHO CRM interface, and ensure Zoho Campaigns were working correctly, adequate training was performed. All of this had to be done in a time frame of 4 weeks.
Since we could not afford to lose data or not have a CRM system to serve us, migration had to be executed precisely over one weekend so that on Monday, we could go live with no disturbance to our operation.
“Go Biz IT was a pleasure to deal with; they were the experts that we were looking for, and they did not let us down once. Go Biz IT was very responsive to any requests by the team and resolved queries in a timely manner.”
Technology used: Zoho ONE (80 users), Zoho CRM, Zoho Projects, Zoho Desk, Zoho Campaign. Matthew Kaye, Finance Manager at Henry Schein New Zealand
Purolite develops and manufactures resin beads used in the most regulated industries to separate, remove or recover very specific elements and compounds.
Purolite originally planned a self-build solution that would cost $250,000 and would require significant IT support. Given the time and expense constraints of that approach, Purolite decided to explore other options. The company had been a Zoho CRM customer since 2013, and, after careful consideration and examination of several solutions, it ultimately selected Zoho One because of its comprehensive, integrated platform, simple pricing model, and scalability.
Four months after deploying Zoho One, Purolite achieved an impressive 271 % ROI !!! through the modernization of the company’s analytics, reporting, expense management, business processes, and sales capabilities. The platform saved Purolite more than 800 administration hours per year by eliminating manual reporting, and the company’s sales team experienced an average of 5 to 10 percent increase in productivity.
“Our users noticed an immediate difference with Zoho CRM compared with past CRM programs. The Zoho CRM platform and integrations are user-friendly and make adoption much less painful,” said Amanda Dolan, CRM Integration Manager of Purolite Corporation. “Zoho created a company-wide internet that allows for sharing of information and collaboration, and with great results. Specifically, our users have loved Cliq and Connect to enhance company integration and communicate effectively across all of our offices. Zoho was deemed a success for our company.”
Technology used: Zoho ONE (17 users)
Ronel Steynberg, Head of Customer Support Homes.co.nz
The Insulation Warehouse Ltd (TIWL), is a Kiwi owned and operated business that offers great service, knowledge, range and pricing for home insulation solutions.
Due to larger demand for TIWL services, it had to move from using disconnected insulated applications like Google Spreadsheets, Mail, Calendar and Calls, into a more robust centralized solution that would support the growth of its business without damaging the quality of our services. TIWL also knew that they must connect their CRM into Xero as without it, a lot of double data entries were taking place and it left room for errors.
On discovering the benefits of Zoho One and Zoho CRM we approached Go Biz IT. After an in-depth analysis of the situation at TIWL, Go Biz IT provided a customized version of Zoho CRM with bi-directional synchronization to Xero. Additional modules such as Invoice, Quotes, Sales Orders and Products were set in Zoho CRM to grant us a 360-degree customer view, which recorded all of the interactions that TIWL has with its customers including all past emails.
To ensure continuity and uniformity of processes, the blueprint was embedded in the Deal process as well as with Sales Orders and Invoices which include a great deal of automation.
Now TIWL deals can be accurately tracked while keeping an accurate track of mandatory attachments like insulation certificates etc.
With the use of Zoho CRM, TIWL is now able to send Quotations and Invoices and Insulation Certificates to our various customers while using Zoho templates and automation.
With the implementation of Zoho One in our everyday business, TIWL achieved the below results:
“We love the fact that Zoho CRM is highly customizable to fit our specific business and industry needs. Go Biz IT was able to customise Zoho CRM to meet our specific internal blueprint and business process.”
“TIWL can measure and report metrics of every module. Zoho CRM helps us to keep with the team’s performance, carry out our sales forecasting and help helps us make smarter business decisions.”
Technology used: Zoho One (12 users), Zoho CRM, Zoho Mobile, Zoho Wrokdrive, Zoho Mail, Zoho Campaign
Kevan Hunt, Director The Insulation Warehouse
Cabtec is Joinery manufacturers since 1993. As the Cabtec’s business is growing quickly, they needed a more seamless, robust and bulletproof solution. They picked Zoho CRM to cover their Sales Process and Zoho project to cover Operational and delivery of their products.
Here is a testimony of what Damien, Cabtec Sales manager was thinking about working with Go Biz IT:
“I was hired to be the Sales Manager of a family-owned manufacturing business, they had spreadsheets and accounting software. I compared CRM solutions and Zoho was by far the best value and had the tools we needed to grow our business now.
I tried a few Zoho partners to help with the development of our Zoho needs and Danny Nissani at Go Biz IT has been by far the most reliable, honest and knowledgeable Zoho partner, I have worked with. Having worked with Danny Nissani for 3 year, I can confidently provide you with this testimonial – Go Biz IT is the only Zoho partner I will use because TRUST is everything. “
Technology used: Zoho One (12 users), Zoho CRM, Zoho Mobile, Zoho Wrokdrive, Zoho Projects, Zoho Analytics, Zoho Forms, Zoho Survey.
Damien De Ment, Sales Manager Cabtec
I was with Salesforce before I moved to Zoho CRM, and I found Salesforce to be outrageously expensive for what it was providing, For me, nothing in Salesforce was any more powerful than what I can do with Zoho CRM. But Zoho CRM costs just a fraction of Salesforce – $15 per month vs. $100 per month – so I’m saving over $1,000 per year per user.
John Buerger, CFP™ Professional ALTUS
ZOHO, A great easy to use CRM product! It helps us keep organized with our contacts and leads. It is also allowing us to become Americas favorite LIVE CHAT SOFTWARE provider.
Adam J. Stass, WebsiteAlive
With Zoho CRM, we now have complete visibility of our clients and client interactions. We also have an easy way to follow up on the leads we get from our website. Zoho CRM lets us disperse those leads to our team, and we’ve set up some automated processes, alerts and tasks to make sure that we give our customers the best possible service and support.
Kevin Lippert, President JetHub LLC