Customers Testimonials

Henry Schein New Zealand (HSNZ) was looking for a cost-effective alternative to Salesforce.

We wanted a CRM that could be used by every Team Schein member in the NZ business with an ultimate vision of recording all key customer touches into one central location, resulting in improved customer experience.

HSNZ narrowed down a possible alternative to Salesforce being ZOHO One and we found Go Biz IT as a partner to work through the transition.
We did not want to be sold on another product or product enhancements, we required an expert to transition 160,000 records and our existing customization from Salesforce to ZOHO CRM, setup the ZOHO CRM interface and ensure Zoho Campaigns were working correctly, adequate training was performed and all of this had to be done in a time frame of 4 weeks.
Since we could not afford losing data or not having a CRM system to serve us, migration had to be executed precisely over one weekend, so that on Monday we can go live with no disturbance to our operation.

“Go Biz IT was a pleasure to deal with, they were the experts that we were looking for and they did not let us down once. Go Biz IT was very responsive to any requests by the team and resolved queries in a timely manner.”

Technology used: Zoho ONE (70 users), Zoho CRM, Zoho Projects, Zoho Desk, Zoho Campaign Matthew Kaye, Finance Manager at Henry Schein New Zealand

At Mercury Energy use ZOHO for lead management through to the point of Sale, the customer details are then imported into our company wide CRM. We currently use an Enterprise CRM that is designed around Customer Service and our billing (due to complexity), but does not currently include Lead management. For our small internal business sales teams we were using spread sheets to manage leads. This was always very difficult, and after looking at alternatives we tried ZOHO.

Benefits
Due to the simplicity of ZOHO we are now able to manage this within the sales team, and currently do not require I.T support which has given us the flexibility to be able to make instant changes. Originally this was meant to be a temporary tool until we were able to add lead management to our existing CRM. We are approaching two years with ZOHO. We started with a few people in the Business Sales Team and have extended this to our residential sales team which is much larger.

The results
We have been able to increase results, save time and create visibility through reporting which has led to numerous opportunities. All for a fraction of the costs of the competitors.

My only advice when starting out is “make sure you stick the problem you are trying to solve when implementing, then add on the extra’s afterwards. Our original problem was simple – we wanted to replace the spread sheets, and ZOHO did that for us in 10 days. 2 Years later we have added a number of other features i.e ZOHO Reporting and ZOHO mobile and more… which has creating a number of other opportunities for our sales teams”.

Technology used: Zoho CRM (65 users), Zoho Reports
Phillip Lyle, Commercial Partnership Manager at Mercury Energy

“I’ve never heard of a tool so easy to deploy”

The Warehouse Group – the largest retailer in New Zealand doing over $3 billion in business with over 15,000 employees, implemented Zoho One across their organization. In just a few weeks they implemented a new support system, cut their response time by days, and were able to communicate effectively with every employee for the first time. The Warehouse Group cut down on spreadsheets and now uses Zoho apps to improve organization and make information more accessible.

Timothy Kasbe, Chief Information and Digital Officer :
“Warehouse Group felt that we have to change as a retail company. One of the things that we have not been able to do is to communicate with all our 15,000 employees. Before choosing Zoho, the cost of getting communication platforms in place was too high, so we’ve never been able to do that. With the Zoho Cliq we can now communicate with every single employee either one-to-one or one-to-many.
Our CEO can have conferences and make sure that people get to hear messages directly from him which is a very powerful proposition for us.
We used to handle all calls from 15,000 employees for HR related issues and it would take four to five days to get back to the employees. Now the entire process is automated and our internal employees are getting service in near real-time using Zoho.
Zoho One is anything you would need for automation of the office and employees. It’s all available here: from your spreadsheets to your documents to your presentations to your collaboration tools to your communication tools to your video to managing infrastructure. They call it the operating system of the business and it actually is the operating system of the business!
I’ve never heard of a tool so easy to deploy and that the business was able to configure and deploy it to their end users”.

Mark Ashton, GM People Support, Operations and Continues Improvements:
“The advantage of having one complete solution is entering information in one place accessed in many places so from an internal customer you get a similar look and feel.
Once you get used to the system as you move around apps, you intuitively know how to use that app because it’s got the same look and feel. The fact that it’s mobile accessible, opens it up for our organization that’s got multiple sites, multiple locations, across different countries.
My favorite currents app is Zoho Desk, because it really services the need of our operating model in HR.
Zoho Desk was that intuitive that simple, that it took about eight weeks from seeing the demo to implementing it!”

Homes.co.nz – a well known Kiwi property website helping users make smarter property decisions by displaying a database of over 1.6 million homes, past sales, council information, and capital valuations. The information is presented in a simple and usable way.

Homes.co.nz use Zoho One, to facilitate and manage sales, marketing, finance, and customer support. Zoho One is a perfect fit for homes.co.nz due to the fact the business is still in its infancy and keeping cost down but have access to a vast variety of Modules are ideal. We’ve managed to grow our business while automating many of our days to day tasks so that we can continually improve our business and increase our sales.

All customer and user email interaction are managed through Zoho Desk. Template, and knowledge-based are customizable with easy & quick setup.

We use Zoho CRM as a database to all our Customers and potentials, capturing the lifecycle of our customers from prospect to a subscriber, capturing all communications, emails, tickets, calls, and campaigns that grow with our business in regards to customer and agent numbers. We love using the Zoho CRM mobile app. It’s an excellent tool for our mobile sales force and for the business to capture all communications relating to our paying customers.

Zoho One allocate 5,000 Zoho Campaigns subscribers for each license with options to purchase add-ons. Such flexibility allows us to execute email campaigns with ease and full CRM integration we have easy, quick access to our database and keeping data updated without maintaining separate lists.

We recently moved our Customer on-boarding journeys from Autopilot to Zoho Campaigns using auto-responses.

Homes.co.nz revenue is based on a subscription business model. We moved from Chargify to Zoho Subscriptions since we moved to Zoho One. Challenge is that Chargify does not share credit card data with Zoho Subscriptions which means we moved all new business to Subscriptions, however still in a migration process with aged sign-ups. The sign-up pages are easy to customize and share.

We also implemented Zoho Checkout giving our users (via the web, Android, and Apple OS), the capability to make a secure purchase of a product with ease and at a time convenient to them, 24×7 availability and no touch required.

Challenges: Delay in time zones, raising support tickets and getting delayed responses from Zoho support. Some limitations between in- house module integrations, e.g., checkout and campaigns

Restrictions to the number of API calls through webhooks in Zoho Subscriptions

Successes: cost savings for the business, ability to customize applications and set up integrations without Technical Development required.

Go Biz IT is a pleasure to deal with and extremely knowledgeable in regards to Zoho CRM especially when setting up complex Custom Functions. It’s a great having someone local to talk to when want to communicate through a situation to get a better understanding of around a specific functionality and its benefits.

Thanks to Go Biz IT, homes.co.nz were advised to upgrade to Zoho One which meant we had full access to all Zoho Apps with the ability to streamline processes and increase productivity.

Technology used: Zoho ONE (17 users)
Ronel Steynberg, Head of Customer Support Homes.co.nz

The Insulation Warehouse Ltd (TIWL), is a Kiwi owned and operated business that offers great service, knowledge, range and pricing for home insulation solutions.

Due to larger demand for TIWL services, it had to move from using disconnected insulated applications like Google Spreadsheets, Mail, Calendar and Calls, into a more robust centralized solution that would support the growth of its business without damaging the quality of our services. TIWL also knew that they must connect their CRM into Xero as without it, a lot of double data entries were taking place and it left room for errors.

On discovering the benefits of Zoho One and Zoho CRM we approached Go Biz IT. After an in-depth analysis of the situation at TIWL, Go Biz IT provided a customized version of Zoho CRM with bi-directional synchronization to Xero. Additional modules such as Invoice, Quotes, Sales Orders and Products were set in Zoho CRM to grant us a 360-degree customer view, which recorded all of the interactions that TIWL has with its customers including all past emails.

To ensure continuity and uniformity of processes, the blueprint was embedded in the Deal process as well as with Sales Orders and Invoices which include a great deal of automation.

Now TIWL deals can be accurately tracked while keeping an accurate track of mandatory attachments like insulation certificates etc.

With the use of Zoho CRM, TIWL is now able to send Quotations and Invoices and Insulation Certificates to our various customers while using Zoho templates and automation.

Results

With the implementation of Zoho One in our everyday business, TIWL achieved the below results:

Increase in team collaboration using Zoho CRM which made our data consistent.
Easy way to track all of the interactions we had with our customers in one place – Zoho CRM.
Bi-directional synchronize between Xero and CRM to automate payments and to prevent double data entries.
Smooth execution of assignments and high efficiency in our business process while using an improved blueprint of TIWL’s business process.
Better engagement with TIWL’s customers with emails (and email templates) sent within the CRM.
Full access with Zoho Mobile to TIWL workforce on the go which can now access and update customers‘ data remotely.
Migrating our could Documents from Google Drive to Zoho Workdrive.
Migrating Mailchimp to Zoho Campaign.
Migration of our G-suite to Zoho Mail.

“We love the fact that Zoho CRM is highly customizable to fit our specific business and industry needs. Go Biz IT was able to customise Zoho CRM to meet our specific internal blueprint and business process.”

“TIWL can measure and report metrics of every module. Zoho CRM helps us to keep with the team’s performance, carry out our sales forecasting and help helps us make smarter business decisions.”

Technology used: Zoho One (12 users), Zoho CRM, Zoho Mobile, Zoho Wrokdrive, Zoho Mail, Zoho Campaign
Kevan Hunt, Director The Insulation Warehouse

Cabtec is Joinery manufacturers since 1993. As the Cabtec’s business is growing quickly, they needed a more seamless, robust and bulletproof solution. They picked Zoho CRM to cover their Sales Process and Zoho project to cover Operational and delivery of their products.

Here is a testimony of what Damien, Cabtec Sales manager was thinking about working with Go Biz IT:

“I was hired to be the Sales Manager of a family-owned manufacturing business, they had spreadsheets and accounting software. I compared CRM solutions and Zoho was by far the best value and had the tools we needed to grow our business now.

I tried a few Zoho partners to help with the development of our Zoho needs and Danny Nissani at Go Biz IT has been by far the most reliable, honest and knowledgeable Zoho partner, I have worked with. Having worked with Danny Nissani for 3 year, I can confidently provide you with this testimonial – Go Biz IT is the only Zoho partner I will use because TRUST is everything. “

Technology used: Zoho One (12 users), Zoho CRM, Zoho Mobile, Zoho Wrokdrive, Zoho Projects, Zoho Analytics, Zoho Forms, Zoho Survey.

Damien De Ment, Sales Manager Cabtec

I was with Salesforce before I moved to Zoho CRM, and I found Salesforce to be outrageously expensive for what it was providing, For me, nothing in Salesforce was any more powerful than what I can do with Zoho CRM. But Zoho CRM costs just a fraction of Salesforce – $15 per month vs. $100 per month – so I’m saving over $1,000 per year per user.

John Buerger, CFP™ Professional ALTUS

The interface is very intuitive, I barely had to use the help feature to get it up and running. Their Gmail task gadget is great as I have all the info I need on one screen. I also like the report customization capability.
Overall, it is clear Zoho had the small business owner in mind when designing this. The automation of my sales process using this tool has significantly improved the efficiency of my pipeline & sales process management.

Mark Belchetz, CEO MB Consulting Inc

ZOHO, A great easy to use CRM product! It helps us keep organized with our contacts and leads. It is also allowing us to become Americas favorite LIVE CHAT SOFTWARE provider.

Adam J. Stass, WebsiteAlive

It took so long to find a great CRM solution and NOW WE HAVE IT. We have used salesforce and ACT – Either too expensive, not enough features or just plain hopeless – ZOHO is the perfect fit for functionality and price.
So good that we have recommended it to our overseas partners and suppliers – FANTASTIC! – keep up the good work and thanks for a brilliant solution at an affordable price.

Phillip Key, CEO, eNerwise

I first looked at ZOHO CRM because of the price. I decided to implement it for my company because of the quality. I decided to invest in the platform because of the innovation.
In my experience implementing a number of CRM systems from Salesforce.com to NetSuite, ZOHO’s feature set and ease of use made it the best fit for my company regardless of price.

Adam Stone, Founder, President & CEO, D-Tools, Inc

ZOHO CRM is simply the best. Without reading ANY help files I was up in running with the ZOHO CRM system in days! By day #4 I had trained my entire team on all processes and functionality and setup a series of automated actions to streamline my operations.
I am not a programmer and I have never built databases before, but because of the intuitive and logical interface I was able to setup the entire system myself in the same time it would take me to communicate my requirements to a team of programmers.
Unfortunately, I spent 3 months in pursuit of a solid CRM – I was in what I call “CRM Limbo” trying out just about every CRM trial on the net, and getting more and more frustrated with each one. I went through 7 other systems before I embarked on ZOHO through a google search. With other CRM’s I just didn’t know where to start! Very discouraging!
The 3 things make ZOHO a winner are that it’s easy to setup, it’s easy to customize as your business evolves, and it’s easy to use and train employees on. I recommend ZOHO to everyone!

Mr. Steve Giovi, CEO, ImplantVision Communications LLC

As a complete novice to CRM software never having worked in a sales environment I had a hard time understanding all the CRM solutions that I tried.
Not so with Zoho CRM I found it easy to understand straight out of the box, it did everything that I wanted and more including integration with outlook. Best of all it is free for the first 3 users, I would be very happy to pay for it though just for the ease of use and convenience – the help is good though a little light in places.
Overall I am very pleased after becoming very disheartened with other CRM products that I tried.

Lee Edge, BITS Ltd.

Well, I was in for a pleasant surprise! Zoho CRM turned out to be a very solid product. It’s flexible enough to allow for tab, field and sales process customization; has integration with web forms (which to me is a must have these days); has potent workflows allowing for alerts and messages; I haven’t tried lead assignments, but is has that as well.
It has everything one needs for support including the knowledge base and a well thought out quotation/product price management engine. But most of all, it’s polished! The big problem with the software these days is that it’s become “feature check mark driven” and usability improvements rarely make their way onto developer’s schedules. Well, this is definitely not the case with Zoho. Two thumbs up and 5 stars!

Dima (Dan) Itkis, NPD Product/Project Manager focusing on SaaS projects, Moderro Technologies

Using Zoho CRM in support of our business and think it is a brilliant way to centralise all our sales processing.

John Zamick, Dist Gen

With Zoho CRM, we now have complete visibility of our clients and client interactions. We also have an easy way to follow up on the leads we get from our website. Zoho CRM lets us disperse those leads to our team, and we’ve set up some automated processes, alerts and tasks to make sure that we give our customers the best possible service and support.

Kevin Lippert, President JetHub LLC

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